Technological Innovation at the Service of Citizens
The Community of Madrid is leading a radical change in the way public services are managed thanks to the implementation of artificial intelligence (AI). With a total of 220 proposed projects, of which 96 are already operational, this region positions itself as a benchmark in the use of advanced technology to improve the quality of life for its inhabitants.
One of the fields where AI has shown its greatest impact is in healthcare. Innovative systems have been developed to detect hidden tumors, such as cases of prostate and breast cancer. These tools allow for the identification of anomalies that might go unnoticed during a conventional medical examination, thus facilitating earlier and more accurate diagnoses.
Aside from diagnosis, pilot programs have been launched to monitor patients with heart diseases. These systems collect vital data such as weight and blood pressure, allowing for the anticipation of serious problems like heart attacks. The goal is to optimize the use of healthcare resources through more efficient and predictive management.
Not only the healthcare sector benefits; education is also undergoing a revolution. Artificial intelligence enables teachers to personalise lessons according to the individual needs and interests of each student. This approach not only enhances learning but also frees up to 40 hours annually per teacher, which could translate into an estimated saving of nearly three million educational hours.
The public administration has also seen significant improvements thanks to the use of AI. In courts, for example, it has been possible to reduce the time needed to complete administrative procedures by up to 20%. Tools like the 360º Search Engine facilitate the quick location of necessary documents to close procedures.
At the employment level, regional offices are using AI to optimise the job search process. By cross-referencing resumes with available job offers, proposals are tailored to each specific profile, thus increasing the chances of success for applicants.
Madrid does not stop here; its Government plans to advance towards a new digital phase where autonomous agents will be able to operate without prior human intervention. This evolution aims to establish clear pathways to achieve specific objectives related to the processing and monitoring of public service.
To support these technological advances, the Department of Digitalisation is working on a Draft Law that will regulate the ethical and responsible use of artificial intelligence within the administrative sphere. According to Miguel López-Valverde, head of the area: "This law is essential to make our Administration closer and more interoperable."
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